RESIDENT LOG IN

Electric: Potomac Edison www.firstenergycorp.com 800-686-0011

Martinsburg Water & Sewer www.cityofmartinsburg.org 304-264-2131

Mountaineer Gas www.mgcwv.com 800-834-2070

Cable: Comcast www.comcast.com 

Berkeley County Schools www.berkeleycountyschools.org 

Non- Emergency Police:

City of Martinsburg 304-264-2100

Berkeley County Sherriff's Dept 304-264-7000

WV State Police www.statepolice.wv.gov 304-267-0001

Martinsburg-Berkeley County Parks and Rec www.mbcparks-rec.org 304-264-4842

Main Street Martinsburg - www.mainstreetmartinsburg.com 304-262-4200

Palmer Investment Properties provides emergency and non-emergency response to property concerns.

The phone number for non- emergency issues is 304-596-0405

For property emergencies please call 304-279-3847

In the event of a life threatening emergency call 911, then call us. 

When you move in please orient yourself with important features of your home. For instance, know where the main water shut off and circuit breaker panel are located. 

How do I maintain the yard?

The extent to which you are required to maintain your yard is outlined in your lease, so it’s best to check your specific lease to review your obligations. In general, however, you are required to mow and edge your lawn as well as remove all leaves and small sticks on a routine basis. If you decide to hire a lawn maintenance company and are looking for a recommendation, please feel free to give us a call.

Who is responsible for cleaning the gutters and outside drains?

You are responsible for notifying us when gutters and downspouts are clogged by debris that may accumulate from time to time. You should check the gutter system periodically to ensure that it is functioning properly. However, check your lease for your specific obligations. If the property you live in has an outside drain, invest in a rubber doormat (the kind made from old tires) and place it over the drain. The mat will ensure proper drainage even when a few stray leaves make their way to the drain area.

How do I maintain the heating and cooling systems?

If the property you rent has central forced air heating or cooling, you are required under your lease to change the filters every one to three months. This helps maintain the heating or cooling unit, and allows the system to operate at peak efficiency, thereby providing optimum comfort and cost savings to you. Twice per year (in the fall and spring), a heating and air conditioning contractor hired by Palmer Investment Properties will contact you directly to set up an annual heating and cooling system check-up. This is performed at your Landlord’s expense, and is aimed at troubleshooting any problems before they arise.

What is my responsibility to help avoid stopped up plumbing?

Flush ONLY toilet paper and human waste down the toilet. The cost for repairing stopped plumbing that is caused by paper towels, baby wipes, feminine hygiene products or any other foreign materials will be the responsibility of the tenant.

Do I need to do anything to maintain the smoke detectors? 

If you hear a short “chirping” sound from your smoke detector(s), it’s time to change the battery. Don’t wait – DO IT NOW! NEVER DISCONNECT a smoke detector. 

How do I maintain my appliances?

The appliances in your home are your responsibility to maintain. 

Refrigerators can have dust build up in their coils in vents that can cause damage. The unit should be pulled from the wall every 2-3 months and the coils and fan should be vacuumed.

Oven/Range units should be cleaned often to avoid build up that can cause damage to the unit. Smooth top ranges should be given special care as per manufacturer instructions to avoid costly damages.  

What do I do for phone, TV, and data services?

Remember that you need to obtain permission from your Landlord before your cable or internet installer places any holes on the interior or exterior of the property. You are responsible for any damage done to the property when you leave, so make sure you contact Palmer Investment Properties first to obtain written PRE-approval.

What if I want to install a security system? 

Remember that installing a security system is considered an alteration to the property and requires prior Landlord approval. Don’t forget to contact us first for written approval before signing a contract for security services.

What if I lock myself out? 

During business hours, you are welcome to borrow a set of keys from the office. After hours, call 304-596-0405 to request that you are let in if staff is available, for an additional fee.